HIPAA Pricing Guide and Features
Status: NOT IMPLEMENTED YET. Can be enabled when customer demand is proven.
Disclaimer: Not legal advice. HIPAA availability is contingent on demand and our internal compliance review. We act as a Business Associate, not your legal counsel. You must maintain your own HIPAA compliance.
HIPAA Plans
Prices are per location. Same inclusions as our standard plans, plus HIPAA controls.
Operator Start (HIPAA) — $298/mo
300 alvixVerse call minutes. Overage $0.35/min.
Grow (HIPAA) — $498/mo
900 alvixVerse call minutes. Overage $0.30/min.
Scale (HIPAA) — $848/mo
2,400 alvixVerse call minutes. Overage $0.28/min.
Add-ons
- chatbot — $49/mo. Covered under HIPAA when enabled.
- Reviews Booster — $99/mo. No PHI in requests or replies.
- Content Assist — $29/mo. Marketing copy only. No PHI.
Setup and Change Fees
- HIPAA onboarding — $199 one time per location.
- Per-bot setup — $50 at launch.
- Major change — $50 per bot.
Activation Rules
- Minimum 6 active HIPAA subscribers to turn this on.
- Operated in a separate HIPAA-only agency.
- Break-even at 3 subscribers. If the HIPAA pool is below 3 for a full month, we reprice or pause new HIPAA installs.
Why This is Gated
- HIPAA is an agency-wide paid upgrade and cannot be turned off later.
- Adds permanent monthly cost and compliance overhead.
- A separate HIPAA agency protects non-medical clients from forced costs.
- Sustainable pricing requires a stable subscriber pool.
Included HIPAA Features
ePHI encryption at rest and in transit across contacts, notes, custom fields, SMS, MMS, voice recordings, email bodies and attachments, forms, surveys, calendars, and invoices.
- Business Associate Agreements (BAAs). Platform BAA with us; our BAA with your practice.
- Audit logging and MFA enforcement. Mobile app inherits the same controls.
- Permanent state. Once HIPAA is enabled on the HIPAA agency it cannot be disabled.
Operating Policies
- Call recording off by default. Enable only with documented notice and BAA coverage.
- No PHI in email or SMS notifications. Use neutral alerts that link to the inbox.
- Least-privilege access with MFA required.
- AI prompts and integrations restricted so PHI stays inside the HIPAA stack.
Eligibility Guardrails
- U.S. healthcare practices only.
- No emergency services.
- BAA is required before go-live. We countersign our BAA with you; you maintain BAAs with any other vendors you use.
Mini-FAQ
Can HIPAA be turned off later?
No. It is permanent for the HIPAA agency.
Why gated at 6 subscribers?
It’s an agency-wide paid upgrade with ongoing compliance overhead; 6+ ensures sustainable pricing.
What if subscribers drop below 3 for a month?
Margin disappears. We pause new HIPAA installs or reprice to maintain viability.
Terms
- 12-month commitment. Early exit fee = lesser of remaining base fees or $500.
- Prices and included usage may change with 14-day notice due to carrier, vendor, or regulatory changes.
- Telecom taxes and A2P fees pass through. Minutes and SMS segments are metered.
- Fair-use enforced. Optional call recording.
Questions?
Call 727-513-0749 or email info@alvixhq.com.